Customer Service Representative

The Customer Service Representative will assist clients with their orders. This includes inquires about order status, shipping information, product details, damages and returns. The role also communicates directly with our vendors and inside sales team regarding all aspects of clients’ orders.

YLighting distinguishes itself by having the best sales and service team in the space. So the ideal candidate is someone who is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.

• Fulfill customer inquiries via phone/email such as inventory/stock levels, order status, claims/returns, product details, and assembly issues
• Enter orders for customers, including billing info
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits
• Other projects and tasks as needed
• Enter drop ship orders on vendor’s websites
• Use shipper software such as UPS Quantum View, and Worldship

Minimum Educational/Experience Requirements:
• BA/BS or at least 2 years of relevant high end retail or customer service experience
• Home Furnishings, Lighting and/or Design Experience a Plus
• Proven record for being self driven, fast learning, and resourceful
• Ability to successfully manage several details at once
• Command of Windows, MS Office, multiple web browsers
• Ability to quickly learn new computer systems/programs

Success Attributes
• Ability to keep pace in fast growing company
• Attention to detail
• Complete all tasks in a thorough and time efficient manner
• Comfortable on the phone
• Comfortable multi-tasking across multiple software applications
• Self-Driven with Strong Work Ethic
• Highly organized
• Professional demeanor on the phone and email to vendors and customers
• Friendly, yet persuasive communication approach
• Knowledge of logistics

Location: Walnut Creek, California
Compensation: Competitive hourly rate
Benefits: Access to Health Benefits + 401K + 3 weeks annual Paid Time Off (PTO) + 8 paid holidays

Let us know if this is you! Please click on link below to fill out an online application and submit your cover letter and resume.

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