Customer Service Representative

The Customer Service Representative will assist clients with their orders. This includes inquires about order status, shipping information, product details, damages and returns. The role also communicates directly with our vendors and inside sales team regarding all aspects of clients’ orders.

YDesign Group distinguishes itself by having the best sales and service team in the space. So the ideal candidate is someone who is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.
Responsibilities
• Fulfill customer inquiries via phone/email such as inventory/stock levels, order status, claims/returns, product details, and assembly issues
• Enter orders for customers, including billing info
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits
• Other projects and tasks as needed
• Enter drop ship orders on vendor’s websites
• Use shipper software such as UPS Quantum View, and World ship

Minimum Educational/ Experience Requirements:
• BA/BS or at least 2 years of relevant high end retail or customer service experience
• Home Furnishings, Lighting and/or Design Experience a Plus
• Proven record for being self-driven, fast learning, and resourceful
• Ability to successfully manage several details at once
• Command of Windows, MS Office, multiple web browsers
• Ability to quickly learn new computer systems/programs
Success Attributes:
• Ability to keep pace in fast growing company
• Attention to detail
• Complete all tasks in a thorough and time efficient manner
• Comfortable on the phone
• Comfortable multi-tasking across multiple software applications
• Self-Driven with Strong Work Ethic
• Highly organized
• Professional demeanor on the phone and email to vendors and customers
• Friendly, yet persuasive communication approach
• Knowledge of logistics
Physical/Office Conditions:
• Moderately physical in that the activities performed are of an administrative nature
• Occasionally be required to lift up to 25 pounds
• The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic

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