Fraud Prevention Analyst

The company:

Lumens Light + Living was founded in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture and accessories for people who love modern design. In 2021 Lumens joined the Design Holding portfolio of design companies alongside FLOS, Louis Poulsen and other internationally renowned brands.
We offer an inspiring assortment of products from iconic brands like Artemide, Kartell and Herman Miller and global brands such as SONNEMAN A Way Of Light, Visual Comfort, Tech Lighting and WAC, including hundreds of exclusive designs. Lumens offers a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving residential, trade professional and commercial customers.

Today, Lumens is a high-growth, innovative company at the forefront of good design. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win, and believe in a great today and even better tomorrow. The future is bright at Lumens. Explore more at Lumens.com

Currently, Lumens is a portfolio brand of YDesign Group, where you will find the job listing. Check us out here:
http://www.ylighting.com/
http://lumens.com/
http://ydesigngroup.com/

Fraud Prevention Analyst
The Fraud Prevention Analyst will work as a part of a team responsible for performing fraud investigation/prevention activities including researching and resolving chargebacks and implementing processes to reduce chargebacks. The Fraud Prevention Analyst will keep current with fraud prevention techniques and, from time, liaise with our Sales and Customer Service teams to share the latest in fraud prevention tactics.

Responsibilities
• Investigate transactions to ensure their validity utilizing various fraud screening tools.
• Resolve transaction issues by communicating (phone/email) with customers to validate transactions resulting in positive customer impact.
• Research and analyze data to identify fraudulent activity and trends, utilizing both internal and external tools, and implement revised fraud prevention processes as appropriate
• Support customer service and sales teams in identifying problem orders and resolving issues.
• Partner with finance team as the person of contact for the Chargeback Management process, ingesting chargeback data and working to increase detection and minimize fraud impact.
• Prepare various reports and analysis to identify fraud and chargeback trends and propose solutions to minimize fraud and chargebacks to the company.
• Perform other duties as assigned.

Qualifications
• Bachelor’s degree.
• Minimum 2 years of experience in consumer fraud mitigation in an online environment.
• Previous experience with systems and software used to both detect and prevent fraudulent activity.
• Demonstrated ability to analyze risk patterns and develop initiatives, policies, procedures, and controls to reduce fraud rates while mitigating false positives and true negatives.
• Strong communication skills.
• Moderate to Strong skill with Microsoft Excel

Success Attributes
• Strong analytical skills
• Natural sense of curiosity and strong desire to learn new skills
• Self-driven with strong communication skills
• Highly organized with focus on problem solving, including identifying non-obvious patterns
• Understanding of chargebacks and the financial ecosystem

Location: Sacramento, CA or Walnut Creek, CA preferred- Hybrid remote environment
Compensation: Competitive base salary
Benefits: access to health benefits + 401K + 3 weeks annual paid time off

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