IT Support Engineer

YDesign Group is looking for a IT Support Engineer to join our team in our Sacramento, CA office. In this position you will be the first point of contact for any of about 150 employees who require desktop and remote work support for their Windows (or some OS X) based systems. You will work closely with the Systems Administrators who will provide assistance where necessary. The ideal candidate will have proven knowledge delivering strong IT helpdesk support while providing incomparable user experience.

Installing, maintaining Windows operating system and associated software
Configuring printers, file shares, email, and performing complete user setup
Support office phone systems, VOIP, basic audio/video equipment for conferencing
Trouble shooting desktop support issues, both hardware, software based
Keeping track of hardware inventory, and software licenses
Configuring users and groups on Windows AD
Escalating IT issues as necessary to the team
On-call support for off-hour issues

Minimum Educational/Experience Requirements:
Experience in Windows operating systems, Domain controllers, Email/Office 365 setup
Experience in security best practices, basic networking and troubleshooting
Experience with general office infrastructure setup
Ability to do research, interact with software providers in triaging issues
Ability to communicate issues in an effective manner to users or management
Self-motivated and enthusiastic about learning new skills

Success Attributes:
Good understanding of Windows OS, TCP/IP networking, office infrastructure setup
Working knowledge of Mac OS X, IOS & Android.

Physical/Office Conditions:
· Moderately physical in that the activities performed are of an administrative nature
· Occasionally be required to lift up to 25 pounds
· This position is in a well-lighted, heated and air conditioned indoor office setting with adequate ventilation
· The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic
· Occasional travel required to Walnut Creek office location

Location: Sacramento, California
Compensation: Competitive hourly rate
Benefits: Access to Health Benefits + 401K + 3 weeks annual Paid Time Off (PTO) + 8 paid holidays

Let us know if this is you! Please apply online and submit your cover letter with resume.

About YDesign Group
YDesign Group is a family of online-led retail brands offering the best in modern and contemporary lighting, fans, furniture and home décor accessories to design-driven consumers and trade professionals.

Our flagship brand YLighting launched in 2001 and is the foremost modern lighting retailer in North America. Our selection is expansive, but curated to offer the best in the industry, from top international brands, to emerging studios to iconic names in design. In 2016, YDesign Group acquired Lumens, a leading multi-channel retail brand in lighting, modern furniture and home décor accessories. Together, the YDesign Group retail brands bring an unparalleled selection of modern design for retail consumers and trade professionals.
Our difference is our commitment to an incomparable customer experience, including expert advice from our in-house team of professionals, plus service, support and inspiration throughout our customers’ projects.

Check us out here:

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